Returns & Exchanges

We want you to love your Vessi shoes as much as we do, which is why we offer a 90-day return and exchange window for all unworn items in their original packaging. Whether it's a sizing issue or a change of heart, we've made our process waterproof and worry-free.

Return Process

• 1.
  Start Your Request

  Visit our online returns portal and enter your order number and zip code to locate your purchase.

• 2.
  Choose Your Option

  Select whether you would like to exchange for a different size or color, or receive a refund to your original payment method.

• 3.
  Print and Pack

  Download your prepaid shipping label and securely pack your unworn Vessis back into their original shoe box and shipping mailer.

• 4.
  Ship and Track

  Drop your package off at any authorized carrier location and keep your tracking number handy while we process your return at our warehouse.